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Evidence Guide: CSCORG043 - Communicate effectively

Student: __________________________________________________

Signature: _________________________________________________

Tips for gathering evidence to demonstrate your skills

The important thing to remember when gathering evidence is that the more evidence the better - that is, the more evidence you gather to demonstrate your skills, the more confident an assessor can be that you have learned the skills not just at one point in time, but are continuing to apply and develop those skills (as opposed to just learning for the test!). Furthermore, one piece of evidence that you collect will not usualy demonstrate all the required criteria for a unit of competency, whereas multiple overlapping pieces of evidence will usually do the trick!

From the Wiki University

 

CSCORG043 - Communicate effectively

What evidence can you provide to prove your understanding of each of the following citeria?

Use verbal and non-verbal communication to exchange information for specific purposes

  1. Use effective listening and speaking skills to confirm understanding
Use effective listening and speaking skills to confirm understanding

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include appropriate non-verbal techniques in communication and interaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Confirm the accuracy of the information to be provided using a range of sources and references to avoid misunderstandings

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide constructive feedback where required

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate information accurately to appropriate personnel within relevant timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Adapt communication to people and situations

  1. Identify audience communication needs and consider effective approaches to suit
Identify audience communication needs and consider effective approaches to suit

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Consider possible language or literacy barriers during communication with others

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Include cultural awareness, sensitivity and discretion and non-discriminatory language in communication and interaction

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Seek support when difficulties communicating arise

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate effectively in the work group

  1. Participate collaboratively in meetings, briefings and group working sessions
Participate collaboratively in meetings, briefings and group working sessions

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify any potential communication barriers between members of the work group

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Encourage positive involvement and contributions from all involved

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Provide clear and accurate information to group members to ensure that information is easily understood and acted on

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Identify issues and problems within the group and contribute to their resolution

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Respond appropriately to instructions and feedback

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Communicate in writing

  1. Produce written material that meets the needs of the audience within relevant timeframes
Produce written material that meets the needs of the audience within relevant timeframes

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Record information using communication systems in accordance with organisational policy and procedures

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain the security of information

  1. Take appropriate precautions when communicating confidential or sensitive information
Take appropriate precautions when communicating confidential or sensitive information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisational policy and procedures when sharing or disclosing information

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Maintain the security of records when handling and storing them

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Follow organisational procedures to minimise risk of information security breach

Completed
Date:

Teacher:		 Evidence:

 

 

 

 

 

 

 

Assessed

Teacher: ___________________________________ Date: _________

Signature: ________________________________________________

Comments:

 

 

 

 

 

 

 

 

Instructions to Assessors

Required Skills and Knowledge